Returns PolicyWhether you're shopping for yourself or for a certain lucky person, we want you to be completely happy with your purchases. We know that shopping online can be tricky, so, we offer a no-nonsense returns policy, and will gladly offer you a refund or exchange on all our goods, with the exception of our custom made corsets. In the unlikely event of an item being faulty, we will reimburse the full cost of return postage. However, postage costs for exchanges and refunds of non-faulty goods are the responsibility of the customer, so please ensure you read our shopping guides or contact us with any questions before you order. We are here to help!
In order to return an item you are required to obtain an RMA number, please contact us for this number.
Time frame
You have a whole month to make your mind up, as our standard returns period is a generous 30 days from receipt of your items. We extend this period at Christmas and Valentine's Day, with any orders placed from 15th November able to be returned up until 31st January, and any orders placed from 15th January returnable up until 31st March.
Paperwork
With order will be a returns form, which makes it simple for us to process returned items. But, if you no longer have your form, don't worry - simply contact us and we will e-mail you a replacment form.
Terms and conditions for returns
Until you're sure, don't take your lingerie for a night out on the town! All items must be returned in as-new condition. This means lingerie must be unworn, unwashed, and retain all its labels and tags.
In line with UK law we are unable to exchange or refund any briefs, knickers and panties.
Please keep your own briefs on when trying on panty girdles!
When trying on a corset, we suggest you try this on over a t-shirt to avoid any marking and avoid lacing tightly.
Due to the delicate nature of hosiery, we are unable to exchange or refund any stockings, hold ups or tights once they have been opened. If you have opened your stockings or tights and are not happy with your purchase, please let us know and we will do our best to help.
Please take utmost care when repacking your returned items, to avoid unnecessary damage or creasing.
We are unfortunately unable to issue refunds to a third party, only to the card that was originally used.
As soon as we receive your returned items we will process your request and either credit your account or dispatch a replacement order. In the event of your substitute item being out of stock, we will be in touch. Please see the Shopping Info section for delivery times.
We understand that items can occasionally be lost in the post. Please ensure you obtain a Certificate of Postage (available free from the Post Office) when you post your return, so that we can complete your request in the event of items being going missing. You should keep this certificate in a safe place until you have received your refund or replacement.
Overseas customers
Please return any items promptly, using a prepaid, insured, traceable method; ensuring you mark your package clearly as 'returned goods' to avoid delays at Customs. Please retain your shipping documentation, so that we can still exchange or refund in the unlikely event of items being lost in transit.
If you have any questions about our returns policy, please contact us. |
